Each item is carefully inspected, packed, and shipped via UPS ground shipping or USPS ground from our Evanston store. Typically, all in-stock orders ship within 2-5 business days after receipt. Please allow more time in November and December. Ten Thousand Villages Evanston cannot be held responsible for delays caused by UPS, incorrect address, or weather.
Shipping Rates - Ground Shipping
$0-150 order value +$9.99 shipping
$150+ order value - Complimentary Shipping to you!
Want to stop by our Evanston store?
Curbside Pick-up is complimentary!
Your order should be ready to pick up within 3 hours of placing your order (during open store hours 11am-6pm).
Feel free to call our shop (847-733-8258) if you need a quicker pickup time
All returns must be received within 60 days of purchase (Exception: Garment items must be returned within 14 days). You can send it back or stop in the store:
Ten Thousand Villages Evanston
Attn: Returns Team
1509 Chicago Ave
Evanston, IL 60201
Make sure to include:
HOW YOU’LL RECEIVE YOUR REFUND:
Purchases: A credit will be issued to your original form of payment for the original transaction, including the cost of the item with tax. Shipping fees are non-refundable.
Gifts: Credit will be given as a Ten Thousand Villages gift card for the current price of the item.
*If the item is damaged in return transit back to our store, a refund will not be issued.
WHAT IF YOUR ITEM ARRIVES TO YOU DAMAGED?
We’ll work with you to replace it as quickly as possible!
Please send us a picture of the damaged item(s), along with your order number to: evanston@tenthousandvillages.com
If return parameters listed above are not adhered to or you attempt to return an item that is not eligible for return, we will not be able to issue you a refund or a credit.
WHAT IF YOU HAVE MORE QUESTIONS?
We’re happy to answer any questions or concerns you have about our return, exchange, or damage policies. The best way to reach Ten Thousand Villages Evanston is to call the store at (847) 733-8258 during open hours, Mon-Fri 11a-6pm, Sat 10-6, Sun 12-6 (central time).
If no one is available, please leave a message with your name and phone number and we will call you back as soon as possible!
